Shipping & Return

Shipping Information

We are delighted to offer free worldwide shipping on all orders! Here’s what you need to know about our shipping process:

Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Weekends and public holidays are excluded.
Estimated Delivery Time: Once shipped, delivery typically takes 7–14 business days, depending on your location and local customs.
Shipping Origin: Orders are usually fulfilled from our warehouses in China or the US. Depending on item availability, your order may arrive in separate packages.
Tracking Information: A shipping confirmation email with a tracking link will be sent once your order is dispatched. You can monitor the delivery status directly.
Shipping Delays: While we strive for timely delivery, unforeseen delays (e.g., customs inspections, local courier issues) may occur and are beyond our control.

We want you to be completely satisfied with your purchase. If there’s an issue with your order, please review our return & refund policy below:

Eligibility: We accept returns for items that are defective, damaged, or incorrectly sent. Due to the nature of our fulfillment model, we do not accept returns for change of mind.
Non-Returnable Items: For hygiene and customization reasons, products such as underwear, swimwear, or personalized items cannot be returned unless defective.
How to Request a Return: Email us at info@moda-ri.com within 7 days of delivery with your order number, a brief explanation, and photos of the issue.
Return Costs: Return shipping is not covered unless the item is confirmed to be defective. In such cases, we will issue a prepaid return label (US or China warehouse depending on your location).
Refund Processing: Once the returned item is received and inspected (within 7 business days), we will issue a full refund to your original payment method. Store credit or replacements are also available upon request.
Lost or Undelivered Orders: If your order has not arrived within 45 days of shipment and is confirmed lost by the carrier, we will issue a full refund or resend your item free of charge.
Customs, Duties & Taxes: Please note that any customs fees, duties, or taxes imposed by your country are non-refundable and are the responsibility of the customer.